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Managed Services IT: Helping Caldwell Memorial Hospital become the Hospital of the Future

The Deal Zone: Getting Real About IT Outsourcing Agreements

Addressing the Challenges in Implementing or Consolidating Portals

Buyer-Driven Supplier Consolidation Will Change the ADM Industry

BPO Excellence: How to Make BPO Sustainable and the Role of Technology in Achieving This

Online NOW!

Hosted by SAP and Morgan Chambers, this Webinar will address why sustainability is important in today's BPO marketplace, the benefits of standardisation and the leverage of technology in order to successfully achieve this goal.

Recently, the BPO marketplace has seen a shift change towards a focus on creating sustainable Outsourcing relationships. Although there is still a recognition that short-term cost savings will be a factor in any BPO transaction, executives are now looking to achieve more long-term benefits from their Outsourcing contracts.

Targeted at BPO decision makers, analysts and providers, the Webinar will provide in-depth information on:

• What typifies sustainability for both the client and the vendor in today's BPO market
• Why companies should be looking to achieve sustainability, including a comparison and contrast between contract and relationship styles in Europe and North America
• The impact of standardization on achieving sustainability in BPO
• How technology can be used as a lever to support sustainability, and especially standardization
• Which aspects need to be considered when choosing and implementing the underlying technology solution for BPO

A case study will illustrate how one organization has utilized standardization, both on a process and technology level, as key to transformation and the achievement of long-term sustainable benefits.

Attendees will have the opportunity to post questions to the speakers for discussion at the end of the event.

Registration for this event is free. To register, please click here.

For further information, please contact helena.mancini@morgan-chambers.com or sebastian.burgarth@sap.com.

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