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Managed Services IT: Helping Caldwell Memorial Hospital become the Hospital of the Future

The Deal Zone: Getting Real About IT Outsourcing Agreements

Addressing the Challenges in Implementing or Consolidating Portals

Buyer-Driven Supplier Consolidation Will Change the ADM Industry

Retail Banking in Europe Conference
March 7-8, 2006
Milan

In today's mature, low-margin environment, revenue enhancement is becoming increasingly difficult. Operational cost control remains an important differentiator but the scope for large-scale efficiency gains is decreasing. To stay ahead of the competition, banking executives must not only seek fresh opportunities for customer acquisition but also find new and innovative ways of maximising value from the existing customer base.

Key questions to be addressed include:

• How is the structure of the industry changing?
• Will we see increased M&A activity?
• Developing a blueprint for growth: where do opportunities lie?
• In light of increased commoditisation how will your bank differentiate its products from the competition?
• Does scope remain for large-scale efficiency gains?
• How should increased channel functionality be integrated into your business?
• How can you successfully identify and implement appropriate customer service strategies?

Please visit our website for more details.

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