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Achieving Excellence Through Quality Initiatives
Learn from Aberdeen Research and CompuCom how ITSM, ITIL, ISO 20000 and other best practice can drive more value from your IT infrastructure.
April 22, 2008
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2007's Landmark Events and What They Auger for 2008
What a year! Wipro set up shop in the United States. This year’s subprime mortgage mess will actually help outsourcing next year. And non-traditional suppliers won some big outsourcing deals. Here’s what it all means and a guess at how these events might impact the industry in the next 12 months. (2007)

The Deal Zone: Getting Real About IT Outsourcing Agreements - There are handbooks and summits to help you learn about the Outsourcing Life Cycle. There are consultants who put their knowledge at your disposal to formulate requirements, advise which terms and conditions to include in agreements, and negotiate deals on... - April 2007

Addressing the Challenges in Implementing or Consolidating Portals - This paper discusses key portal challenges that organizations face today, the move toward portal consolidation, and best practice approaches for first-time portal implementations or consolidations. - May 2007

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