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Event List

Managed Services IT: Helping Caldwell Memorial Hospital become the Hospital of the Future

The Deal Zone: Getting Real About IT Outsourcing Agreements

Addressing the Challenges in Implementing or Consolidating Portals

Buyer-Driven Supplier Consolidation Will Change the ADM Industry

EMRG's 6th Annual BPO Conference:
Global Sourcing - "The Next Wave"
June 29-30, 2006
London

Discussing BPO (Back Office and Customer Contact) & KPO, speakers include: British Gas, Barclays, Allianz, Zurich Financial Services, Nestle, Gartner (China), Nectar Cards, Prudential

Themes and topics covered include:

• China Rising: The next BPO frontier
• Managing the "Extended Enterprise": information risk, internal audit, governance, compliance & assurance issues
• Best Practices in process migration/transition management
• Migrating an onshore shared service center to an offshore 3rd-party supplier
• Pricing, measurement & benchmarking
• Applying Six Sigma tools: quality and continuous process improvement
• Streamlining existing process: The technological challenge, automation, end-to-end processing, work flow tools
• Post offshoring: Maintaining & managing a corporate's brand
• Driving agent performance through Neuro Linguistic Programming (NLP)
• Accelerating back office transformation and the judicious use of outsourcing advisors

Please visit our website for more details.

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