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Event List

Managed Services IT: Helping Caldwell Memorial Hospital become the Hospital of the Future

The Deal Zone: Getting Real About IT Outsourcing Agreements

Addressing the Challenges in Implementing or Consolidating Portals

Buyer-Driven Supplier Consolidation Will Change the ADM Industry

Webinar: "Managing Multi-Sourced Services: Challenges and Solutions"
Featured speakers: Ben Trowbridge, Alsbridge & Mitch Shaw, Digital Fuel
Wednesday, January 18 2006
11 am EST, 4 pm GMT

Many enterprises have turned to multi-sourcing for business services, selecting from best-of-breed service providers and blending these with in-sourced services. This webinar looks at how service level agreements (SLAs) are emerging as one of the most important factors in managing services, whether in-sourced or outsourced.

Join us on January 18 as Ben Trowbridge, CEO & Managing Partner, Alsbridge, the outsourcing, shared services and offshoring advisory firm, addresses:

-How to manage outsourcing and shared services in a multi-sourced environment,
-How SLAs fit into an overall outsourcing or shared services management program,
-The importance of unambiguous objectives and metrics,
-How to construct SLAs that work,
-Common pitfalls in developing SLAs.

Ben illustrates with concrete examples of SLAs from case studies.

Visit our website to register and for more information.

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