INDUSTRY TRENDS 
WHAT'S HOT IN OUTSOURCING

CAPTURING FULL VALUE
FROM OUTSOURCING

RISK MANAGEMENT
IN CONTRACTING FOR BPO 

PRESENTED BY:
PETER BENDOR-SAMUEL
CEO, THE EVEREST GROUP

PRESENTED BY:
FRANK KOELSCH
CEO, EVEREST GROUP CANADA

    BPO (Business Process Outsourcing)
    is rapidly emerging as the next major 
    wave of outsourcing. It affects all 
    important yet non-core business 
    processes such as Human Resources, 
    Finance and Administration, Supply 
    Chain, Facilities Management 
    and many more.

    Leading companies in all industry 
    sectors are recognizing the potential 
    of BPO and are moving quickly to 
    capture the opportunities available to 
    them. A growing number of companies 
    are engaging BPO within a broader
    enterprise-wide outsourcing strategy. 
    They are evaluating broad-spectrum 
    outsourcing across all non-core 
    business functions to further leverage 
    and enhance their value capture 
    opportunity . 
      
     This session will provide  insight into:

     >>>What's driving Business Process
          Outsourcing
    >>>Which global and emerging 
          suppliers are poised to deliver 
          top value
    >>>Why companies engage 
          enterprise-wide Outsourcing 
    >>>The leading business processes 
          being outsourced
    >>>The benefits that companies 
          are realizing from BPO
    >>>The challenges that companies 
          face in their BPO initiatives

   BPO and enterprise-wide outsourcing
   offer corporate executives an entirely
   new value equation.  Many companies
   are engaging outsourcing but few
   realize the full corporate value available
   through ITO, BPO and full enterprise-
   wide outsourcing.  Some companies
   realize exceptional value from these
   initiatives while others experience
   significant problems. 

   To maximize corporate value, it is
   essential to align the outsourcing
   strategy to overall corporate goals
   and objectives. This session shows
   how a disciplined, structured 
   approach helps companies clearly
   identify opportunities for achieving
   strategic lasting value from out-
   sourcing while mitigating the
   inherent risks.

   This session will provide insight into:

>>> Common (wrong) assumptions that
       prevent value capture
>>> Best practices to maximize value
       and minimize risk
>>> Creating strategic corporate value
       beyond cost savings
>>> How effective governance delivers
       lasting benefits
>>> How to create solid long term
       supplier relationships
>>> Reducing the time from
       conceptualization to capturing 
       full value

 Contracting for BPO is about
 the allocation of risk, benefits
 and rewards. The best contracts
 define and resolve these critical
 issues. They also provide a
 flexible framework for future
 contingencies and change.
 At the same time, they must
 create a roadmap for effective
 governance and define clear
 dispute resolution mechanisms.

 Large contracts must be customer
 driven and the key terms should
 be well understood very early in
 the outsourcing process - before
 the RFP stage.

 This session will provide insight into:

 >>>Critical contracting issues 
 >>>Effective contract and
       relationship management 
 >>>Legal issues arising from the
       RFP process
 >>>Security and privacy
 >>>Transition in and transition out
 >>>Intellectual property and leverage