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BPO Summit 2009
"Through the Looking Glass"
August 12-14, 2009
Request an invitation to this exclusive event.

International Outsourcing vs. Recession, More, Less or Different?
February 18-21, 2010
London

• Past Events
  
• Past Webinar Recordings and Handouts

2008's Landmark Events and What They Auger for 2009
What a year! The U.S. economy changed radically. Industry consolidation became the hallmark of the supplier landscape. Here’s what happened, along with some guesses about how these events might impact the industry in the next 12 to 24 months. (2008)

2007's Landmark Events and What They Auger for 2008
What a year! Wipro set up shop in the United States. This year’s subprime mortgage mess will actually help outsourcing next year. And non-traditional suppliers won some big outsourcing deals. Here’s what it all means and a guess at how these events might impact the industry in the next 12 months. (2007)

The Deal Zone: Getting Real About IT Outsourcing Agreements - There are handbooks and summits to help you learn about the Outsourcing Life Cycle. There are consultants who put their knowledge at your disposal to formulate requirements, advise which terms and conditions to include in agreements, and negotiate deals on... - April 2007

Addressing the Challenges in Implementing or Consolidating Portals - This paper discusses key portal challenges that organizations face today, the move toward portal consolidation, and best practice approaches for first-time portal implementations or consolidations. - May 2007

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